ERG Office Solutions Shipping Policy
At ERG Office Solutions, we strive to ensure that your products are delivered to you in a timely and secure manner. Please review our shipping policy below to understand our terms and conditions.
Shipping Timeframes
Standard free shipping is delivered within 5-7 business days. We work with third-party carriers to deliver your order. While most shipments are delivered within the expected timeframe, please note that:
Delivery times may vary depending on the carrier, destination, and unforeseen circumstances.
Delays caused by the carrier are outside of our control.
Delivery times may vary depending on the carrier, destination, and unforeseen circumstances.
Delays caused by the carrier are outside of our control.
Damaged Items
We are not responsible for damages that occur during shipping. However, we are here to assist if issues arise:
If your product arrives damaged, please contact us immediately at support@ergsolutionsonline.com or (227) 236-2290.
You may also file a claim directly with the carrier used for delivery.
We can assist in initiating a claim with the carrier on your behalf if needed.
If your product arrives damaged, please contact us immediately at support@ergsolutionsonline.com or (227) 236-2290.
You may also file a claim directly with the carrier used for delivery.
We can assist in initiating a claim with the carrier on your behalf if needed.
30-Day Return Eligibility
Our shipping policy aligns with our 30-day return policy. Please see our return policy for details on how to return eligible products.
How to Address Shipping Issues
Inspect your product upon delivery.
If you notice any damage or discrepancies, document the issue with photos.
Contact our support team to report the issue and discuss next steps.
If you notice any damage or discrepancies, document the issue with photos.
Contact our support team to report the issue and discuss next steps.
Customer Responsibilities
Ensure that the shipping address provided is accurate and complete at the time of purchase.
If returning a product, the customer is responsible for packing the item securely and purchasing the return shipping label unless otherwise specified.
If returning a product, the customer is responsible for packing the item securely and purchasing the return shipping label unless otherwise specified.
Contact Us
For questions or concerns about your shipment, please reach out to us:
Email: support@ergsolutionsonline.com
Phone: (227) 236-2290
We appreciate your understanding and cooperation as we work with trusted third-party carriers to deliver your products. If you have further questions, don’t hesitate to reach out to our customer service team.
Email: support@ergsolutionsonline.com
Phone: (227) 236-2290
We appreciate your understanding and cooperation as we work with trusted third-party carriers to deliver your products. If you have further questions, don’t hesitate to reach out to our customer service team.
