ERG Office Solutions Return Policy
At ERG Office Solutions, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day money-back guarantee. Please review the terms and conditions of our return policy below.
<span data-metadata=""><span data-buffer="">Return Period
You may return your product for a refund or exchange within 30 days from the date you receive the product.
Eligibility for Returns
- Condition of Product: Products must be returned in their original condition. Items that are purposefully damaged or have been exchanged previously are not eligible for return.
- Final Sale Items: Products marked as “Final Sale” are not eligible for returns or exchanges.
<span data-metadata=""><span data-buffer="">Exchange Policy
- One-Time Exchange: Exchanges can only be made once after the original purchase.
- Exchange for Higher Priced Items: If you wish to exchange your product for an item of higher value, you will need to pay the difference.
- Exchange for Lower Priced Items: If you exchange your product for an item of lower value, the difference will be refunded.
Return Options
- To complete a return, customers may choose from the following options:
– Drop-Off: Return the product to our ERG Office Solutions location at 6700 Brem Ln. Unit 8, Gilroy CA 95020.
– Schedule a Pick-Up: This option applies only to local customers and certain areas in the Bay Area. Contact our customer service team to see if you are eligible for this option. - Ship Back to Our Facility: Products can be shipped back to our facility. The purchase of a return shipping label is the responsibility of the buyer unless specified otherwise.
Restocking Fee
A 5% restocking fee will be applied to all returned items. This fee will be deducted from the refund amount.
How to Initiate a Return
- To start the return or exchange process, please contact us using one of the following methods:
– Email: support@ergsolutionsonline.com
– Phone: (227) 236-2290 - Please provide the following information when contacting us:
– Your order number.
– A description of the issue or reason for return.
Refund Process
- Contact Customer Service: Begin the return process by contacting ERG Office Solutions via email or phone. A representative will review the reasons for your return and either approve or deny the request.
- Prepare the Product for Return: If approved, pack the product securely in the original packaging or a similar sturdy box to ensure it is protected during transit.
- Shipping Options:
– If shipping: Purchase a shipping label from a major carrier, or prepare the product for drop-off.
– If dropping off: Take the product to our location at 6700 Brem Ln. Unit 8, Gilroy CA 95020. - Inspection and Refund: Once ERG Office Solutions receives the product, it will be inspected to ensure it meets return eligibility requirements. Upon approval, the refund will be processed to the original payment method within 7-10 business days.
We value your business and aim to make your shopping experience with ERG Office Solutions as smooth and pleasant as possible. If you have any further questions or concerns, please do not hesitate to contact us at support@ergsolutionsonline.com or (227) 236-2290
