Faqs
ERG Office Solutions Limited Warranty for Brand Name Office Chairs and Electric Sit-Stand Desks

Thank you for purchasing a brand name product from ERG Office Solutions. We are
committed to providing quality products and ensuring your satisfaction. This Limited
Warranty outlines the coverage and exclusions for our brand name office chairs and
electric sit-stand desks. Please read this document carefully to understand your rights
and responsibilities.

Warranty Designation

This warranty is designated as Limited in compliance with the Magnuson-Moss Warranty Act and Federal Trade Commission Rules.

ERG Office Solutions offers a 5-year Limited Warranty on mechanical parts for our brand name office chairs. This warranty covers:

  • Mechanical components of the chair, including mechanisms and structural parts, provided they are not purposefully damaged or misused.

Exclusions for Office Chairs

This warranty does not cover the following:

  1. Arm Pads: Any damage, wear, or defects in arm pads.
  2. Lumbar Support: Damage or defects in lumbar support mechanisms or components.
  3. Mesh or Fabric: Tears, rips, discoloration, or other damage to mesh or fabric materials.
  4. Paint and Cosmetic Wear: Scratches, scuffs, or other paint damage, as well as regular cosmetic wear and tear resulting from normal use.

ERG Office Solutions offers a 2-year Limited Warranty on our brand name electric sit-stand desks. This warranty covers:

  • Electrical and mechanical components of the desk, including motors, control panels, and mechanisms.
  • Battery issues or technical problems directly related to the desk’s operation.

Exclusions for Electric Sit-Stand Desks

This warranty does not cover the following:

  1. Cosmetic Issues: Scratches, scuffs, or other paint damage, as well as regular cosmetic wear and tear resulting from normal use.
  2. Improper Assembly: Damages resulting from incorrect assembly by the customer
  3. Environmental Damage: Damage caused by exposure to extreme temperatures, humidity, or other environmental conditions.
  4. Transportation Costs: The warranty does not include costs for transportation of the desk to or from an authorized service center.
  5. Commercial Use Exclusion: Desks used in non-residential or commercial settings (e.g., shared office spaces, rental properties) are not covered by this warranty.
  • Original Manufacturer Warranty: Our brand name products do not include an original manufacturer’s warranty as they are acquired from third-party vendors.
  • Eligibility: This warranty applies only to the original purchaser and is non-transferable
  • Proof of Purchase: A valid proof of purchase is required for any warranty claims.
  • Proper Use: This warranty is void if the product is subjected to misuse, abuse, or any use other than its intended purpose.

To file a warranty claim, please follow these steps:

  1. Contact ERG Office Solutions Customer Service at support@ergsolutionsonline.com.
  2. Provide your proof of purchase and a detailed description of the issue.
  3. Follow any additional instructions provided by our Customer Service team.

This Limited Warranty is provided in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. The remedies described in this warranty are your sole and exclusive remedies. ERG Office Solutions is not liable for any incidental or consequential damages resulting from the use or inability to use the product.

This warranty document is available at the point of sale and on our website at https://www.ergsolutionsonline.com/faqs/.

We appreciate your business and strive to ensure your satisfaction with our products. If you have any questions about this warranty or your product, please contact us at support@ergsolutionsonline.com.

At ERG Office Solutions, we take pride in refurbishing brand name office chairs and electric sit-stand desks to ensure they meet the highest standards of functionality and aesthetics. Below is our detailed step-by-step refurbishing process:

How do you refurbish your brand named Office Chairs?

Step 1: Visual Inspection

  • Conduct a comprehensive visual inspection of the chair to identify any visible damage, wear, or missing components.
  • Check the condition of the arm pads, lumbar support, mesh or fabric, and overall structure

Step 2: Mechanism Inspection

  • Open the chair mechanism housing, where the cables and tilt functions are located.
  • Inspect all internal components for wear, damage, or malfunction.
  • Identify any parts that need replacement, such as cables or tension adjustment components.

Step 3: Functional Testing and Repairs

Test all individual cables and mechanisms, including:

  • Front tilt function.
  • Back tilt limiter.
  • Tension adjustments.
  • Recline and height adjustment functions.
  • Apply lubrication to ensure smooth operation.
  • Replace any non-functional or damaged components with original manufacturer parts.
  • After replacing parts, test the chair’s functionality again to ensure all mechanisms operate as intended.

Step 4: Deep Cleaning

  • Use an air compressor to blow out dust and debris from all creases, joints, and hard-to-reach areas.
  • Scrub the mesh or fabric with a soft brush, water, and unscented soap to remove dirt and stains.
  • Wipe down the arm pads and plastic or metal surfaces with a mild cleaning solution.
  • Leave the chair to air dry completely to prevent mold or mildew.

Step 5: Restoration

  • Touch up any chipped or scratched paint with a color-matching, special-purpose touch-up paint.
  • Polish metal components to restore their shine and remove minor blemishes.
  • Reapply protective coatings, if applicable, to enhance durability.

Step 6: Final Quality Check

  • Inspect the chair once more to ensure all parts are clean, functional, and securely assembled.
  • Test all mechanisms again, including tilt, height, recline, and tension adjustments.
  • Verify that the chair meets ergonomic standards and is ready for use.

Step 7: Additional Refurbishing Considerations

  • Tighten any loose screws, bolts, or connections.
  • Replace worn-out glides or casters with new, high-quality ones.
  • Verify the integrity of the chair’s base to ensure stability and safety.

Step 1: Operational Testing

  • Fully test each desk to ensure all features and functionalities are operational.

Step 2: Component Inspection

  • Inspect the two main components of the desk:

Desk Battery: Test the battery to ensure it holds a charge and functions correctly. Replace if necessary.

Desk Motor: Inspect the motor for performance issues. Replace or repair as needed to ensure smooth operation.

Step 3: Repairs and Adjustments

  • Replace any non-functional components with original manufacturer parts.
  • Tighten any loose screws or connections to ensure stability.

Step 4: Cleaning and Finishing

  • Clean the surface of the desk with a mild cleaning solution to remove dirt and smudges.
  • Use an air compressor to blow out dust from creases and joints.
  • Polish metal and touch up any minor scratches or scuffs with appropriate paint or finishes.

Step 5: Final Testing

  • Re-test the desk to ensure all mechanisms, including height adjustments, operate smoothly and reliably.

By following these meticulous refurbishing processes, ERG Office Solutions ensures that both our chairs and electric sit-stand desks are restored to excellent condition, offering functionality and aesthetics to our valued customers.

Electric sit-stand desks are designed for smooth operation, but occasionally, issues may arise. Here’s a guide to help you diagnose and fix the problem, including common error codes and reset instructions for popular desk brands.

Common Causes

  1. Power Supply Issues: Ensure the desk is plugged in and the outlet is functioning.
  2. Obstructions: Check for items blocking the desk’s movement.
  3. Overload: Verify the desk is not exceeding its weight capacity.
  4. Error Codes: Many desks display error codes on their control panels to indicate specific issues

For most electric sit-stand desks, a common solution is to reset the system:

  1. Press and hold the up and down buttons simultaneously.
  2. Continue holding until the desk moves all the way down and then slightly up again. This process resets the desk.
  3. Release the buttons and test the desk’s functionality.

Below are some common error codes from popular desk brands and their solutions:

Brand A

  • E01: Motor connection issue. Ensure all cables are securely connected.
  • E02: Overheating. Allow the desk to cool down for 20 minutes before use.
  • E03: Obstruction detected. Remove any objects blocking the desk’s movement

Brand B

  • ASR: Reset required. Follow the reset procedure above.
  • E08: Voltage issue. Check the power supply and outlet.
  • E16: Control panel malfunction. Unplug the desk for 10 minutes, then reconnect.

Brand C

  • E01/E02: Synchronization issue between legs. Perform a reset.
  • HOT: Overheating. Allow the desk to rest before retrying.
  • UPLIFT: Calibration needed. Follow manufacturer’s instructions for recalibration.

If the reset procedure and troubleshooting steps do not resolve the issue, please contact your desk’s manufacturer or ERG Office Solutions for assistance. Provide the following details:

  • Desk model and brand.
  • Description of the problem.
  • Any error codes displayed on the control panel.
  1. Periodically check and tighten all screws and connections.
  2. Avoid exceeding the desk’s weight limit.
  3. Keep the desk clean and free from debris.
  4. Lubricate moving parts as recommended by the manufacturer.

By following these steps, most issues with electric sit-stand desks can be resolved quickly. If further assistance is needed, contact ERG Office Solutions at support@ergsolutionsonline.com or (227) 236-2290.

At ERG Office Solutions, our standard electric sit-stand desk comes with a desktop size of 30 inches x 60 inches. This size is ideal for most office setups, providing ample workspace for monitors, accessories, and other essentials.

Custom Sizes

We understand that every workspace is unique, which is why we offer custom-sized desktops for an additional fee:

  • Custom Sizing Fee: Fees for custom sizes start at $80 and vary based on the dimensions requested.
  • Deposit Requirement: Custom-cut desktops require a deposit upfront.
  • Final Sale: All custom-sized orders are final sale and cannot be returned or refunded.

To request a custom-sized desktop:

Custom Sizes

We understand that every workspace is unique, which is why we offer custom-sized desktops for an additional fee:

  1. Contact our customer service team at support@ergsolutionsonline.com or (227) 236-2290.
  2. Provide the dimensions you need and any additional details about your workspace requirements
  3. Our team will provide you with a quote and estimated production time.

Important Notes

  • Custom-sized desktops are crafted to meet your specific needs and may require additional production time.
  • Custom orders are non-refundable, so please ensure your measurements are accurate before placing the order.

We are dedicated to helping you create the perfect workspace. If you have any questions about our standard or custom-sized desktops, please don’t hesitate to reach out to us.

When choosing between the Standard Lumbar Support and the PostureFit SL for Herman Miller Aeron chairs, it is essential to understand their differences to select the best option for your ergonomic needs. These options are available on the Herman Miller Aeron Classic and Aeron Remastered models with some variations in compatibility.

  • Design: A horizontal pad positioned at the lower back, offering adjustable support specifically for the lumbar region.
    A horizontal pad positioned at the lower back, offering adjustable support specifically for the lumbar region.
  • Adjustability: Vertical adjustment over a 4.5-inch range to align with the natural curvature of the lumbar spine.
  • Customizable depth by flipping the pad.
  • Compatibility: Available on both the Aeron Classic and Aeron Remastered models.

 

  • Design: Dual pads that flex independently to support both the sacral (base of the spine) and lumbar regions.
  • Promotes a natural forward tilt of the pelvis, encouraging an ergonomic posture.
  • Adjustability: Depth adjustment through a tension dial.
  • Fixed height targeting comprehensive.
  • Compatibility: Standard feature on the Aeron Remastered model.
  • Not available on the Aeron Classic model.

Key Differences

  1. Support Area:
  2. Standard Lumbar Support: Focuses solely on the lumbar region.
  3. PostureFit SL: Provides broader coverage, supporting both sacral and lumbar areas for an S-shaped spinal curve.
  4. Adjustability: Standard Lumbar Support: Offers vertical height and depth adjustment by flipping the pad.
  5. PostureFit SL: Features depth adjustment but no vertical height customization.
  6. Ergonomic Benefit: Standard Lumbar Support: Customizable and straightforward for targeting lower back discomfort
  7. PostureFit SL: Designed to enhance posture by encouraging pelvic alignment and maintaining a natural spinal curve.

The Standard Lumbar Support is ideal for users seeking simple, adjustable lumbar support. In contrast, the PostureFit SL offers advanced ergonomic benefits with broader lower back coverage and sacral support. For those prioritizing posture improvement and comprehensive back support, the PostureFit SL is the superior choice. If you have further questions or need assistance selecting the right option, contact ERG Office Solutions at support@ergsolutionsonline.com or (669) 455-6702.

Selecting the right size for your Herman Miller Aeron chair is essential for maximum comfort and ergonomic support. The Aeron chair is available in three sizes: A (Small), B (Medium), and C (Large). Below is a guide to help you determine which size fits you best.

Size A (Small)

  • Recommended User Height: 4’10” to 5’4″ (147 cm to 163 cm)
  • Recommended User Weight: Up to 300 lbs (136 kg)
  • Seat Depth: 16″ (406 mm)
  • Seat Width: 17″ (432 mm)
  • Seat Height Range: 14.4″ to 19.3″ (366 mm to 490 mm)

Size B (Medoium)

  • Recommended User Height: 5’2″ to 6’0″ (157 cm to 183 cm)
  • Recommended User Weight: Up to 350 lbs (159 kg)

  • Seat Depth: 17″ (432 mm)
  • Seat Width: 18.5″ (470 mm)
  • Seat Height Range: 14.8″ to 22.8″ (376 mm to 579 mm)

Size C (Large)

  • Recommended User Height: 5’10” to 6’6″ (178 cm to 198 cm)
  • Recommended User Weight: Up to 350 lbs (159 kg)
  • Seat Depth: 18.5″ (470 mm)
  • Seat Width: 20.5″ (521 mm)
  • Seat Height Range: 15.8″ to 22.8″ (401 mm to 579 mm)
  1. Measure Your Height and Weight: Use your height and weight to determine the appropriate chair size. Refer to the sizing recommendations above.
  2. Consider Seat Dimensions: Ensure the seat depth and width accommodate your body comfortably. There should be a few inches of space between the back of your knees and the seat edge.
  3. Test Before Purchasing (if possible): If you have the opportunity to test the chair, ensure the fit feels right and provides adequate support for long-term use.

By choosing the right size, you can ensure that your Herman Miller Aeron chair provides the best possible support and comfort for your body type. For additional questions, contact ERG Office Solutions at support@ergsolutionsonline.com or (669) 455-6702.

The Herman Miller Aeron chair has evolved from the Classic model to the Remastered version, featuring significant updates to meet modern ergonomic and aesthetic standards. Below are the key differences between the two models:

  1. Pellicle Mesh Material Classic: Utilizes the original Pellicle mesh, providing breathability and even weight distribution.
  2. Remastered: Features the advanced 8Z Pellicle mesh, offering eight zones of varied tension for targeted support and enhanced comfort.
  3. Back Support 
  4. Classic: Includes an adjustable lumbar support pad for personalized lower back support.
  5. Remastered: Upgraded with the PostureFit SL system, which uses dual pads to independently support the sacral and lumbar regions, encouraging a healthier posture.
  6. Tilt Mechanism
  7. Classic: Offers a tilt mechanism with an infinite position lock, allowing users to lock the backrest at any desired angle.
  8. Remastered: Incorporates a refined tilt mechanism with a three-position lock and a more responsive tension adjustment, providing smoother reclining functionality.
  9. Seat Design
  10. Classic: Features a front seat pad, which may cause creasing in the mesh over time.
  11. Remastered: Eliminates the front seat pad for a cleaner design and improved long-term comfort.
  12. Frame Angle
  13. Classic: Designed with a standard frame angle
  14. Remastered: Includes a forward-tilted frame (1.8 degrees) to better support upright sitting postures.
  15. Materials and Weight
  16. Classic: Constructed with more aluminum components, resulting in a heavier chair.
  17. Remastered: Utilizes additional plastic components, reducing the chair’s weight by approximately three pounds.
  18. Armrest Adjustments
  19. Classic: Armrests can swivel up and down and pivot about 17 degrees inward and outward.
  20. Remastered: Armrests are height-adjustable and can move forward and backward, providing greater versatility to suit individual user preferences.

The Herman Miller Aeron Remastered incorporates modern innovations in materials, adjustability, and ergonomic support, making it a superior choice for those seeking enhanced comfort and functionality. However, the Aeron Classic remains a timeless and reliable option for users accustomed to its original design. If you need further assistance deciding which chair is right for you, please contact ERG Office Solutions at support@ergsolutionsonline.com or (669) 455-6702.

At ERG Office Solutions, we offer a wide variety of high-quality chairs from some of the most reputable brands in the industry. Our selection includes:

  • Herman Miller Chairs: Renowned for their ergonomic design and durability, including models like the Aeron, Embody, and Sayl.
  • Steelcase Chairs: Featuring innovative designs such as the Steelcase Leap and Gesture.
  • Humanscale Chairs: Known for their simplicity and user-focused ergonomics, including the Freedom and Different models.
  • Teknion Contessa: an up and coming brand that excels in its industry.
  • Nova
  • 9 to 5

Additionally, we offer other big-name brands and models upon request. We also have a strategic partnership with other local furniture suppliers, allowing us to provide a more diverse chair offering as well as more affordable options. If you have specific preferences or requirements, please contact us at support@ergsolutionsonline.com or (669) 455-6702 to discuss your options.

Yes, we do! At ERG Office Solutions, our strategic partnerships with liquidators give us access to a wide range of office furniture. While we don’t keep these items in stock, we can source:

  • Lounge seating
  • Cubicles
  • Desks
  • Conference tables
  • And much more

Our goal is to be your one-stop shop for office space solutions. If you need specific furniture, simply send us an email at support@ergsolutionsonline.com. We’ll do our best to find the product you’re looking for!

Yes! At ERG Office Solutions, we value our business clients and offer special pricing for businesses purchasing multiple products or services. Additionally, we can arrange customized payment terms to meet your specific needs.

We also provide:

  • Bulk Order Discounts: Special pricing for large volume orders to help maximize savings.
  • Priority Support: Dedicated account managers to assist with order processing, logistics, and product recommendations tailored to your business needs.
  • Flexible Payment Plans: Options for extended payment terms or installment plans to suit your financial requirements.
  • Exclusive Offers: Access to promotions, discounts, and new product releases before they’re available to the general public.
  • Office Design Consultations: Expert advice and recommendations for optimizing your office layout and furniture selection.
  • Custom Solutions: Assistance with sourcing unique or specialized furniture to meet your specific requirements.

If you’re interested in exploring our business pricing options, please contact us at support@ergsolutionsonline.com. Let us help you find the best solutions for your office space while maximizing your budget

Yes! At ERG Office Solutions, we provide a wide range of services to meet all your office needs. In addition to offering high-quality office furniture, we also specialize in the following services:

  • Office Installations: Professional assembly and installation of office furniture, ensuring a seamless setup for your workspace.
  • Junk Removal: Efficient removal of old furniture, electronics, and other unwanted items from your office.
  • Relocation Services: Assistance with office moves, including disassembly, packing, transportation, and reassembly at your new location.
  • Exclusive Offers: Access to promotions, discounts, and new product releases before they’re available to the general public.
  • Janitorial and Building Maintenance: Comprehensive cleaning and maintenance services to keep your office environment safe, clean, and functional.

functional. Our goal is to provide a one-stop solution for all your office needs, making the process convenient and stress-free. If you’re interested in any of these services, please contact us at support@ergsolutionsonline.com to learn more or to request a quote.

Yes, we offer electric sit-stand desks from various reputable brands, including Elevate, HAT Collective, AMQ, and FlexiSpot. Our inventory varies based on liquidations and business closures, so availability may change. Our desk frames are adjustable to accommodate different desktop sizes.

Examples of Adjustable Electric Desk Frames and Dimensions:

  • Elevate Electric Height Adjustable Desk Frame:  Recommended Desktop Width: 39.3″ to 63″  Recommended Desktop Depth: 19.7″ to 31.5″ ○ Height Adjustment Range: 28″ to 47.6″
  • HAT Collective S-Collection SE 2-Stage Frame:  Supports Surface Width: 36″ to 48″  Supports Surface Depth: 22″ to 27″  Height Adjustment Range: 27.1″ to 45.6″
  • AMQ Activ-Pro 2.0 Electric Height Adjustable Desk:  Frame Width Expansion: Adjustable from 44″ to 72″ in 1mm increments  Supports Surface Depth: 24″ and 30″ Height Adjustment Range: 27″ to 46.7″ (excluding top)
  • FlexiSpot Height Adjustable Standing Desk Frame:  Recommended Desktop Width: 39.3″ to 63″  Recommended Desktop Depth: 19.7″ to 31.5″  Height Adjustment Range: 28″ to 47.6″]

Our desk surface tops can be purchased separately and are made from durable laminate material. The two main sizes we carry are:

  • 24 inches x 48 inches
  • 30 inches x 60 inches

Custom-sized desk tops are available upon request. To place a custom order:

  1. Contact us via phone to discuss your requirements.
  2. A deposit is required to confirm the order

These adjustable frames and desk tops provide flexibility to create a workspace tailored to your needs. For more information or to place an order, please contact us at support@ergsolutionsonline.com.

  • San Francisco
  • Oakland
  • San Jose
  • Fremont
  • Hayward
  • Sunnyvale
  • Santa Clara
  • Vallejo
  • Concord
  • Daly City
  • Richmond
  • Antioch
  • San Mateo
  • Vacaville
  • Fairfield
  • Santa Rosa
  • Napa
  • Palo Alto
  • Mountain View
  • Redwood City
  • Livermore
  • Walnut Creek
  • Dublin
  • Emeryville
  • Foster City
  • Half Moon Bay
  • Hercules
  • Lafayette
  • Larkspur
  • Los Altos Hills
  • Martinez
  • Mill Valley
  • Millbrae
  • Moraga
  • Newark
  • Orinda
  • Pacifica
  • Pleasanton
  • Milpitas
  • Union City
  • San Leandro
  • Alameda
  • Novato
  • San Rafael
  • Petaluma
  • Cupertino
  • Gilroy
  • Morgan Hill
  • Los Gatos
  • Campbell
  • Saratoga
  • Los Altos
  • Menlo Park
  • Atherton
  • Belmont
  • Brisbane
  • Burlingame
  • Colma
  • Pacifica
  • Piedmont
  • Pinole
  • Pittsburg
  • Pleasant Hill
  • San Bruno
  • San Carlos
  • San Pablo
  • Sausalito
  • Sebastopol
  • Sonoma
  • South San Francisco
  • Suisun City
  • Tiburon
  • Union City
  • Woodside
  1. Delivery Days: Wednesdays and Fridays.
  2. Order Finalization: To be eligible for delivery on these days, orders must be finalized by 3 PM on the day prior to the scheduled delivery date.
  3. Late Orders: Orders placed after 3 PM on the day prior will be scheduled for delivery the following week.

Delivery is only offered to local customers within the Bay Area. If your location falls outside of this range, don’t worry! We also provide shipping options to accommodate your needs. For more information or to schedule a delivery, please contact us at support@ergsolutionsonline.com.

The Herman Miller Aeron Remastered office chair was introduced in 2017 and continues to be manufactured to this day.

Most of the time, these chairs are already in excellent condition due to their newer manufacture dates. In cases where refurbishment is required, we ensure it is thoroughly processed. However, 95% of the time, the chairs only need to undergo a rigorous inspection and a deep cleaning, ensuring both cleanliness and functionality.

This meticulous process guarantees that our Aeron Remastered chairs provide the reliability and ergonomic support you’ve come to expect from Herman Miller products. If you have any further questions or need assistance, please feel free to contact us at support@ergsolutionsonline.com.

The Herman Miller Aeron Classic office chair was introduced in 1994 and remained in production until 2017, when it was succeeded by the Aeron Remastered.

While the chairs we offer may have been manufactured during this period, rest assured that each one undergoes a comprehensive refurbishment process.

We replace any worn components with new Original Equipment Manufacturer (OEM) parts or high-quality third-party parts to ensure the chair meets modern standards of comfort and functionality.

This meticulous refurbishment process ensures that, despite their original manufacture date, our Aeron Classic chairs provide the reliability and ergonomic support you’ve come to expect from Herman Miller products.

If you have any further questions or need assistance, please feel free to contact us at support@ergsolutionsonline.com.

The chairs displayed on our website are actual images of the products we sell, taken directly by our team. However, these images have undergone an editing process for presentation purposes. While some customers may wish for a photo of the specific chair they are purchasing, it is not feasible due to the large inventory we manage.

To address this, ERG Solutions ensures that all chairs go through the same meticulous refurbishing and cleaning process to maintain a consistent level of quality. Our goal is to deliver only the best chairs to our customers.

Quality Assurance

  • Each chair is thoroughly inspected to meet our high standards
  • Any necessary refurbishing is completed using original or high-quality third-party parts.
  • Deep cleaning is performed to ensure the product is hygienic and ready for immediate use.

Disclaimer

Because our photos are edited, minor scuffs or blemishes may not be visible in the images.

However, customers should not worry—our chairs come with a 30-day money-back guarantee to provide peace of mind. At ERG Solutions, we are committed to delivering excellent products and customer satisfaction. If you have further questions or concerns, feel free to contact us at support@ergsolutionsonline.com.

Yes, depending on the time of year, there may be discount codes available. To find out if there are any active promotions, please contact our customer support specialists. They can provide the most up-to-date information on available discounts.

If you are purchasing multiple items, we can offer additional discounts to accommodate your needs. Simply email or call our customer support team to discuss your order, and we’ll help you get the best possible deal.

For inquiries about discounts, contact us at support@ergsolutionsonline.com. We’re happy to assist!

We take these claims very seriously and stand firmly behind our policies to ensure you receive a high-quality product and excellent customer service. If you have further questions or concerns, please contact us at support@ergsolutionsonline.com.

The Office Pods we sell are from the brand FlexiSpot, a trusted name in ergonomic office solutions.

At ERG Solutions, we are proud to have a partnership with FlexiSpot, allowing us to offer their high-quality Office Pods designed to enhance productivity and provide private, functional spaces for work or meetings.

ERG Solutions does come across other used brand named office pods like, ROOM, ZenBooth, or HUSH, however these are not on our website contact to see if we have any available.

For more information about our Office Pods or to place an order, please contact us at support@ergsolutionsonline.com.

FlexiSpot office pods are designed with a multi-layer structure that effectively blocks noise, creating a quiet and private workspace. These pods are engineered to minimize external disturbances, enhancing productivity and focus.

For more detailed information, please feel free to contact FlexiSpot through their website: FlexiSpot Contact Us.

If you have any additional questions about our FlexiSpot Office Pods, you can also reach out to ERG Solutions at support@ergsolutionsonline.com.

Yes, we offer both delivery and installation services for our office pods. Here’s what you need to know:

Delivery and Installation Requirements

To ensure a smooth process, we require specific details about the building where the office pod will be delivered and installed. Please provide the following:

  • Door Clearances: Measurements to ensure the office pod can be maneuvered through entryways.
  • Elevator Sizes and Protocols: Dimensions and any restrictions or requirements for using the elevator.
  • Building Insurance Requirements: Details of any insurance documentation required by the building management.

Fees

  • Delivery Fee: Covers the transportation of the office pod to your location.
  • Installation Fee: Separate from delivery, this fee covers professional assembly and setup.
  • You can opt for delivery only or installation only, but we recommend using our expert installation service for best results.

We highly recommend opting for professional installation because:

  • Installing an office pod can be complicated without the right tools and expertise.
  • ERG Office Solutions is not liable for issues arising from installations performed by anyone outside our team.
  • Team Required: Two people.
  • Time Estimate: 1 to 2 hours, depending on the complexity of the installation and site conditions.

For more information or to schedule delivery and installation, please contact us at support@ergsolutionsonline.com.

Yes, ERG Office Solutions offers a 2-year manufacturer’s warranty on FlexiSpot Office Pods, which can be claimed directly through us.

According to FlexiSpot’s official warranty policy, their office pods are covered under a 5-year warranty for the structure, including wood and glass components. While FlexiSpot provides a 5-year warranty, ERG Office Solutions facilitates a 2-year warranty period for claims processed through our services. This warranty covers defects in materials and workmanship under normal use conditions.

To initiate a warranty claim, please contact our customer support team:

  • Email: support@ergsolutionsonline.com
  • Phone: (669) 455-6702

Our team will guide you through the process and ensure any issues are resolved promptly. For more detailed information on FlexiSpot’s warranty terms, you can visit their official warranty page: FlexiSpot Warranty.

Yes, the Herman Miller Aeron Arm Pads available on our website are compatible only with the Aeron Classic Chair, not the Remastered model. The Aeron Classic models were manufactured between 1994 and 2017.

Installation Information

Installing the arm pads requires a cross screwdriver. Simply follow these steps:

  1. Remove the existing screws from the arm pads on your Aeron chair.
  2. Align the new arm pads with the screw holes.
  3. Secure the arm pads using the cross screwdriver, ensuring a snug fit.

For any additional questions or concerns, please contact us at support@ergsolutionsonline.com. We’re happy to assist!

Our office chairs are shipped disassembled and will require assembly upon arrival. To assist you in this process, we provide detailed assembly instructions.

Tools Required

  • 5 mm Allen Wrench: This tool is necessary for securing the backrest to the seat frame.

Packaging Details

  • Box Type: The chair components are carefully packed in a double-wall cardboard box to ensure they arrive in excellent condition.

If you have any questions or need assistance during assembly, please don’t hesitate to contact us at support@ergsolutionsonline.com.

A “fully loaded” Herman Miller Aeron chair includes several advanced features designed to enhance comfort and ergonomics:

Key Features of a Fully Loaded Aeron Chair

  • Fully Adjustable Arms: Arms that can be adjusted in height, depth, and angle to accommodate various user preferences.
  • Tilt Limiter with Forward Tilt: Allows the user to set the recline range and includes a forward tilt option to support a more engaged, task-oriented posture. 
  • PostureFit SL Support: Provides adjustable sacral and lumbar support to maintain the spine’s natural S-shape, promoting better posture and reducing fatigue.
  • Adjustable Seat Height: Ensures users can set the seat to their desired height for proper leg support and posture alignment.
  • Tension Adjuster: Enables users to control the resistance of the backrest recline, offering personalized comfort.
  • Back Tilt Limiter : Allows the user to control the extent of recline to suit their comfort level.
  • Carpet Casters with Roll Resistance and Quiet Roll Technology: Designed for smooth movement on carpeted surfaces, these casters reduce noise and prevent unintended rolling

Summary

These features collectively contribute to a highly customizable and supportive seating experience, making the “fully loaded” Aeron chair a popular choice for those seeking premium ergonomic office seating.

If you have further questions or need assistance selecting the right Aeron chair, contact us at support@ergsolutionsonline.com.

Unless the listing specifically states that the back support type is “PostureFit”, the chair does not include this feature.

The majority of our Aeron chairs come with Standard Lumbar Support as the default back support option.

If you have any questions about a specific listing or need assistance, feel free to contact us at support@ergsolutionsonline.com.

Yes, we always provide a receipt for both our records and your records.

It is necessary for any future actions such as:

  • Refunds
  • Warranty Claims
  • Exchanges

Your receipt serves as proof of purchase and ensures a smooth process for any follow-up requests.

If you have any additional questions, please contact us at support@ergsolutionsonline.com.

We service a wide range of commercial spaces, including offices, retail stores, educational institutions, and industrial warehouses. Our team is equipped to handle various environments to meet your specific cleaning needs.

Our comprehensive cleaning services encompass:

  • General Janitorial Services: Dusting, vacuuming, mopping, and trash removal.
  • Floor Care: Carpet cleaning, hard surface floor maintenance, and polishing.
  • Window Cleaning: Interior and exterior window washing.
  • Restroom Sanitation: Thorough cleaning and disinfection of restrooms.
  • Specialized Services: Post-construction cleanup, upholstery cleaning, and more.

Yes, we understand that each business has unique needs. We offer fully customizable cleaning plans designed to meet the specific requirements of your space, whether you need daily cleaning, periodic deep cleans, or specialized services.

We prioritize sustainability by using eco-friendly cleaning products that are safe for both the environment and the occupants of your facility. Our green cleaning solutions effectively maintain cleanliness while minimizing environmental impact.

Quality is paramount to us. We maintain strict quality control standards, including regular inspections, customer feedback loops, and adherence to a robust quality assurance program. Our goal is to consistently exceed client expectations.

We strive to maintain long-term relationships with our clients, but we understand there may be certain circumstances where that is not possible. In such cases, a customer may elect to cancel their contract with 30 days’ written notice for any cause and without penalty.

Getting started is simple. Contact us to schedule a free consultation. We’ll assess your facility’s needs and develop a customized cleaning plan that fits your requirements and budget.

If you have any other questions or need further information, please don’t hesitate to reach out to us. We’re here to help you maintain a clean and healthy work environment.

At ERG Office Solutions, we proudly serve the entire San Francisco Bay Area, including but not limited to the following cities:

  • San Francisco
  • San Jose
  • Berkeley
  • Fremont
  • Hayward
  • Sunnyvale
  • Santa Clara
  • Concord
  • Antioch
  • Napa
  • San Mateo
  • Redwood City
  • Palo Alto
  • Mountain View
  • Daly City
  • Santa Rosa
  • Petaluma
  • Walnut Creek
  • Livermore
  • Pleasanton
  • Milpitas
  • Cupertino
  • San Leandro
  • Alameda
  • Union City
  • Dublin
  • Novato
  • San Rafael
  • Fairfield
  • Vacaville
  • Suisun City
  • Benicia
  • Martinez
  • Pittsburg
  • Brentwood
  • Lafayette
  • Orinda
  • Moraga
  • Danville
  • San Ramon
  • Los Gatos
  • Campbell
  • Gilroy
  • Morgan Hill
  • Saratoga
  • Los Altos
  • Menlo Park
  • Atherton
  • Belmont
  • San Carlos
  • Pacifica
  • Millbrae
  • Burlingame
  • Hillsborough
  • Foster City
  • San Bruno
  • South San Francisco
  • Colma
  • Brisbane
  • Sausalito
  • Mill Valley
  • Tiburon
  • Corte Madera
  • San Anselmo
  • Ross
  • Fairfax
  • Healdsburg
  • Windsor
  • Rohnert Park
  • Cotati
  • Sebastopol
  • Sonoma
  • Yountville
  • St. Helena
  • Calistoga
  • American Canyon
  • Cloverdale
  • Dixon
  • Rio Vista
  • Vacaville
  • Vallejo
  • Suisun City
  • Benicia
  • Martinez
  • Pittsburg
  • Brentwood
  • Lafayette
  • Orinda
  • Moraga
  • Danville
  • San Ramon
  • Pleasant Hill
  • Walnut Creek
  • El Cerrito
  • Albany
  • Emeryville
  • Piedmont
  • Berkeley
  • Oakland
  • Alameda
  • San Leandro
  • Hayward
  • Union City
  • Fremont
  • Newark
  • Milpitas
  • Santa Clara
  • Sunnyvale
  • Mountain View
  • Palo Alto
  • Los Altos
  • Los Altos Hills
  • Cupertino
  • Saratoga
  • Los Gatos
  • Campbell
  • San Jose
  • Morgan Hill
  • Gilroy
  • Scotts Valley
  • Santa Cruz
  • Watsonville
  • Marina
  • Seaside
  • Monterey
  • Pacific Grove
  • Carmel-by-the-Sea
  • Hollister
  • San Juan Bautista
  • Pajaro
  • Aptos
  • Capitola
  • Soquel
  • Ben Lomond
  • Boulder Creek
  • Felton
  • Bonny Doon
  • Davenport
  • Pescadero
  • Half Moon Bay
  • El Granada
  • Moss Beach
  • Montara
  • Pacifica
  • Daly City

Yes, we do! At ERG Office Solutions, we offer professional refurbishing services for office chairs. Our services include:

  • Cleaning: Thoroughly cleaning chairs to restore their appearance and hygiene.
  • Fixing: Repairing any broken or malfunctioning parts.
  • Touch-Ups: Providing touch-ups to improve aesthetics, including paint and upholstery fixes (if available).

We understand that purchasing a new set of chairs can be costly, which is why we offer this service as a cost-effective alternative to give your chairs a refreshed and cleaner look.

For more information or to schedule a refurbishing service, please contact us at support@ergsolutionsonline.com.

Generally, we only purchase brand-name furniture, such as:

  • Herman Miller
  • Steelcase
  • Haworth
  • Uplift
  • HAT Contract
  • AMQ
  • And more, depending on condition and terms.

Furniture Disposal Services

If your furniture does not meet our purchasing criteria, we also offer removal services for a disposal fee. This ensures a hassle-free way to clear out your space. For more information or to schedule a furniture assessment or removal service, please contact us at support@ergsolutionsonline.com.

Engaging ERG Office Solutions for your junk removal needs is a straightforward process, designed to be efficient and stress-free. Here are the steps:

1. Initial Contact and Estimation

  • Reach Out: Visit our website under the ‘Services’ section and fill out the inquiry form to get started.
  • Provide Details: Offer information about the items you need removed, including type and quantity.
  • Receive an Estimate: The company may provide an initial cost estimate based on your description.

2. Scheduling an Appointment

  • Set a Date and Time: Arrange a convenient time for the company to assess and/or remove the items.
  • On-Site Evaluation: Some companies conduct an in-person evaluation to confirm the scope of work and provide a final quote.

3. Junk Removal Process

  • Approval: Once you agree to the quoted price, the team proceeds with the removal.
  • Removal: Professionals handle all labor, including lifting, loading, and, if necessary, disassembly of items.

4. Payment and Completion

  • Finalize Payment: Payment is typically collected after the job is completed to your satisfaction.
  • Receipt: A receipt is provided for your records.

At ERG Office Solutions, we strive to provide an excellent junk removal experience tailored to your needs. For more details or to schedule a service, visit our website or contact us at support@ergsolutionsonline.com or call (669) 455-6702. For additional questions or to schedule a service, please contact us at support@ergsolutionsonline.com or call (669) 455-6702.

At ERG Office Solutions, we take great pride in the integrity of the products we sell. We want to assure our customers that we do not sell fake or counterfeit chairs. All of our brand named products chairs are 100% authentic and sourced from reputable suppliers, including liquidations and authorized dealers.

Here are some ways to confirm the authenticity of your chair:

1. Brand Labeling

          Authentic Herman Miller chairs often have a branding label or logo located under the seat or on the chair’s frame.

          Steelcase chairs include similar branding, typically found under the seat or on visible hardware.

2. Quality of Materials

          Genuine Herman Miller and Steelcase chairs are made from premium materials, with smooth finishes, durable fabrics, and precise construction.

        Counterfeit chairs often lack the same level of quality and attention to detail.

     Most authentic chairs have a serial number or product code, which can be cross-referenced with the manufacturer to verify its authenticity.

3. Ergonomic Features

         Herman Miller and  Steelcase chairs are renowned for their advanced ergonomic features. Counterfeit models may not have the same functionality or level of adjustment.

ERG Office Solutions is committed to providing our customers with genuine, high-quality products. If you have any concerns about the authenticity of your chair, feel free to contact us, and we will assist you in verifying your product.

For questions or additional information, contact us at support@ergsolutionsonline.com.

Yes, you can pick up your chair directly from our warehouse. Here’s what you need to know:

Pickup Location

  • Address: 46560 Fremont Blvd, STE 419, Fremont CA 94538

How to Choose Pickup

  • During checkout on our website, select the pickup option to let us know you’ll be retrieving the chair in person.

If you have any additional questions or need assistance, feel free to contact us at support@ergsolutionsonline.com.

We accept the following forms of payment:

  • Cash
  • Visa Cards
  • American Express (Amex)
  • Google Pay
  • Apple Pay

Yes, ERG Solutions LLC has comprehensive business insurance to ensure the protection of our operations and provide peace of mind to our customers.

Yes, ERG Office Solutions offers price matching. However, there are terms and conditions that must be met to qualify for a price match.

1. Approved Retailers:

  • We will only price match products sold by the following online retailers:
  • OfficeLogix
  • BTOD
  • Crandall
  • Chairorama
  • Amazon Retailer
  • Exclusions: Madison Seating and any other major retailers not listed above are not eligible for price matching.

2. Exact Model and Features:

  • The product must be the exact same model as the one sold by ERG Office Solutions.
  • This includes matching:
  • Adjustable arms
  • Adjustable arms 
  • Lumbar support type
  • Tilt adjustments
  • Color and finish

3. Availability:

  • The product must be in stock and available for purchase at the approved retailer at the time of the price match request.

4. Proof of Price:

  • Customers must provide a valid link to the competitor’s product page or official advertisement showing the price and product details.

5. Exclusions:

  • Products sold by unauthorized resellers or on auction websites (e.g., eBay) are not eligible.
  • Limited-time promotions, such as Black Friday or Cyber Monday deals, are not eligible for price matching.

6. Timeline:

  • Price match requests must be made prior to purchase or within 7 days of purchase from ERG Office Solutions.

7. Final Decision:

  • ERG Office Solutions reserves the right to verify competitor pricing and to determine eligibility for price matching at its sole discretion.

To request a price match, please contact our customer service team with the required proof of price.

  • Email: support@ergsolutionsonline.com
  • Phone:(669) 455-6702

Contact Us

With ERG Solutions, transforming your office is as easy as one, two, three. Let us help you create a space that inspires productivity and comfort. Contact us today to start your office transformation journey!

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46560 Fremont Blvd, Fremont CA, 94538 United States

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