Return Policy

Returns and Refunds

We strive to deliver you the best in quality and value. If, for any reason, you are not satisfied with your order, we are happy to take back the product and offer a 15-day money-back guarantee

1. Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
2. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
3. Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
4. A 10% re-stocking fee will be applied for all returned items in addition to the shipping label return price a. Return Shipping Label price $99 ~ may be subject to vary
5. Customers must report the damaged item within 24 hours of receiving the item, in addition, they must send pictures of the damaged item. This is a requirement to be eligible for a return
6. To begin the return process you will have to speak to a customer representative or fill out our contact form on our website ergsolutionsonline.com
7. If you want to exchange the item, we will first have to do a refund and you will still have to pay the $99 for the return shipping label. a. Shipping carriers can be FedEx, USPS, UPS, DHL
8. Please give at least 10 business days for the money refunded to show up in your bank account
9. The item may be returned or exchanged once after the original purchase
10. If the chair is under warranty ERG Solutions will pay for the repair and return shipping label, however, it is required to speak with a customer service representative to determine if the warranty is eligible

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I’ve entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, and we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.

Can I cancel my order after it has been placed?

Unfortunately, we cannot cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons

1. Buyer no longer wants the items – this is the most common example we cannot honor if we want to continue offering great value at ERG Solutions. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
2. Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.