ERG Office Solutions Warranty Policy
ERG Office Solutions Limited Warranty for Brand Name Office Chairs and Electric Sit-Stand Desks
Thank you for purchasing a brand name product from ERG Office Solutions. We are committed to providing quality products and ensuring your satisfaction. This Limited Warranty outlines the coverage and exclusions for our brand name office chairs and electric sit-stand desks. Please read this document carefully to understand your rights and responsibilities.
Warranty Designation
This warranty is designated as Limited in compliance with the Magnuson-Moss Warranty Act and Federal Trade Commission Rules.
Warranty Coverage: Office Chairs
ERG Office Solutions offers a 5-year Limited Warranty on mechanical parts for our brand name office chairs. This warranty covers:
Mechanical components of the chair, including mechanisms and structural parts, provided they are not purposefully damaged or misused.
Exclusions for Office Chairs
This warranty does not cover the following:
Arm Pads: Any damage, wear, or defects in arm pads.
Lumbar Support: Damage or defects in lumbar support mechanisms or components.
Mesh or Fabric: Tears, rips, discoloration, or other damage to mesh or fabric materials.
Paint and Cosmetic Wear: Scratches, scuffs, or other paint damage, as well as regular cosmetic wear and tear resulting from normal use.
Mechanical components of the chair, including mechanisms and structural parts, provided they are not purposefully damaged or misused.
Exclusions for Office Chairs
This warranty does not cover the following:
Arm Pads: Any damage, wear, or defects in arm pads.
Lumbar Support: Damage or defects in lumbar support mechanisms or components.
Mesh or Fabric: Tears, rips, discoloration, or other damage to mesh or fabric materials.
Paint and Cosmetic Wear: Scratches, scuffs, or other paint damage, as well as regular cosmetic wear and tear resulting from normal use.
Warranty Coverage: Electric Sit-Stand Desks
ERG Office Solutions offers a 2-year Limited Warranty on our brand name electric sit-stand desks. This warranty covers:
Electrical and mechanical components of the desk, including motors, control panels, and mechanisms.
Battery issues or technical problems directly related to the desk’s operation.
Exclusions for Electric Sit-Stand Desks
This warranty does not cover the following:
Cosmetic Issues: Scratches, scuffs, or other paint damage, as well as regular cosmetic wear and tear resulting from normal use.
Improper Assembly: Damages resulting from incorrect assembly by the customer.
Environmental Damage: Damage caused by exposure to extreme temperatures, humidity, or other environmental conditions.
Transportation Costs: The warranty does not include costs for transportation of the desk to or from an authorized service center.
Commercial Use Exclusion: Desks used in non-residential or commercial settings (e.g., shared office spaces, rental properties) are not covered by this warranty.
Electrical and mechanical components of the desk, including motors, control panels, and mechanisms.
Battery issues or technical problems directly related to the desk’s operation.
Exclusions for Electric Sit-Stand Desks
This warranty does not cover the following:
Cosmetic Issues: Scratches, scuffs, or other paint damage, as well as regular cosmetic wear and tear resulting from normal use.
Improper Assembly: Damages resulting from incorrect assembly by the customer.
Environmental Damage: Damage caused by exposure to extreme temperatures, humidity, or other environmental conditions.
Transportation Costs: The warranty does not include costs for transportation of the desk to or from an authorized service center.
Commercial Use Exclusion: Desks used in non-residential or commercial settings (e.g., shared office spaces, rental properties) are not covered by this warranty.
Important Notes (Applicable to Both Products)
Original Manufacturer Warranty: Our brand name products do not include an original manufacturer’s warranty as they are acquired from third-party vendors.
Eligibility: This warranty applies only to the original purchaser and is non-transferable.
Proof of Purchase: A valid proof of purchase is required for any warranty claims.
Proper Use: This warranty is void if the product is subjected to misuse, abuse, or any use other than its intended purpose.
Eligibility: This warranty applies only to the original purchaser and is non-transferable.
Proof of Purchase: A valid proof of purchase is required for any warranty claims.
Proper Use: This warranty is void if the product is subjected to misuse, abuse, or any use other than its intended purpose.
Warranty Claims Process
To file a warranty claim, please follow these steps:
Contact ERG Office Solutions Customer Service at support@ergsolutionsonline.com.
Provide your proof of purchase and a detailed description of the issue.
Follow any additional instructions provided by our Customer Service team.
Contact ERG Office Solutions Customer Service at support@ergsolutionsonline.com.
Provide your proof of purchase and a detailed description of the issue.
Follow any additional instructions provided by our Customer Service team.
Warranty Limitations
This Limited Warranty is provided in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. The remedies described in this warranty are your sole and exclusive remedies. ERG Office Solutions is not liable for any incidental or consequential damages resulting from the use or inability to use the product.
Warranty Availability
This warranty document is available at the point of sale and on our website at https://www.ergsolutionsonline.com/faqs/.
We appreciate your business and strive to ensure your satisfaction with our products. If you have any questions about this warranty or your product, please contact us at support@ergsolutionsonline.com.
We appreciate your business and strive to ensure your satisfaction with our products. If you have any questions about this warranty or your product, please contact us at support@ergsolutionsonline.com.
ERG Office Solutions Return Policy
At ERG Office Solutions, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day money-back guarantee. Please review the terms and conditions of our return policy below.
Return Period
You may return your product for a refund or exchange within 30 days from the date you receive the product.
Eligibility for Returns
Condition of Product: Products must be returned in their original condition. Items that are purposefully damaged or have been exchanged previously are not eligible for return.
Final Sale Items: Products marked as “Final Sale” are not eligible for returns or exchanges.
Final Sale Items: Products marked as “Final Sale” are not eligible for returns or exchanges.
Exchange Policy
One-Time Exchange: Exchanges can only be made once after the original purchase.
Exchange for Higher Priced Items: If you wish to exchange your product for an item of higher value, you will need to pay the difference.
Exchange for Lower Priced Items: If you exchange your product for an item of lower value, the difference will be refunded.
Exchange for Higher Priced Items: If you wish to exchange your product for an item of higher value, you will need to pay the difference.
Exchange for Lower Priced Items: If you exchange your product for an item of lower value, the difference will be refunded.
Return Options
To complete a return, customers may choose from the following options:
Drop-Off: Return the product to our ERG Office Solutions location at 6700 Brem Ln. Unit 8, Gilroy CA 95020.
Schedule a Pick-Up: This option applies only to local customers and certain areas in the Bay Area. Contact our customer service team to see if you are eligible for this option.
Ship Back to Our Facility: Products can be shipped back to our facility. The purchase of a return shipping label is the responsibility of the buyer unless specified otherwise.
Drop-Off: Return the product to our ERG Office Solutions location at 6700 Brem Ln. Unit 8, Gilroy CA 95020.
Schedule a Pick-Up: This option applies only to local customers and certain areas in the Bay Area. Contact our customer service team to see if you are eligible for this option.
Ship Back to Our Facility: Products can be shipped back to our facility. The purchase of a return shipping label is the responsibility of the buyer unless specified otherwise.
Restocking Fee
A 5% restocking fee will be applied to all returned items. This fee will be deducted from the refund amount.
How to Initiate a Return
To start the return or exchange process, please contact us using one of the following methods:
Email: support@ergsolutionsonline.com
Phone: (227) 236-2290
Please provide the following information when contacting us:
Your order number.
A description of the issue or reason for return.
Email: support@ergsolutionsonline.com
Phone: (227) 236-2290
Please provide the following information when contacting us:
Your order number.
A description of the issue or reason for return.
Refund Process
Contact Customer Service: Begin the return process by contacting ERG Office Solutions via email or phone. A representative will review the reasons for your return and either approve or deny the request.
Prepare the Product for Return: If approved, pack the product securely in the original packaging or a similar sturdy box to ensure it is protected during transit.
Shipping Options:
If shipping: Purchase a shipping label from a major carrier, or prepare the product for drop-off.
If dropping off: Take the product to our location at 6700 Brem Ln. Unit 8, Gilroy CA 95020.
Inspection and Refund: Once ERG Office Solutions receives the product, it will be inspected to ensure it meets return eligibility requirements. Upon approval, the refund will be processed to the original payment method within 7-10 business days.
We value your business and aim to make your shopping experience with ERG Office Solutions as smooth and pleasant as possible. If you have any further questions or concerns, please do not hesitate to contact us at support@ergsolutionsonline.com or (227) 236-2290
Prepare the Product for Return: If approved, pack the product securely in the original packaging or a similar sturdy box to ensure it is protected during transit.
Shipping Options:
If shipping: Purchase a shipping label from a major carrier, or prepare the product for drop-off.
If dropping off: Take the product to our location at 6700 Brem Ln. Unit 8, Gilroy CA 95020.
Inspection and Refund: Once ERG Office Solutions receives the product, it will be inspected to ensure it meets return eligibility requirements. Upon approval, the refund will be processed to the original payment method within 7-10 business days.
We value your business and aim to make your shopping experience with ERG Office Solutions as smooth and pleasant as possible. If you have any further questions or concerns, please do not hesitate to contact us at support@ergsolutionsonline.com or (227) 236-2290
